FREQUENTLY ASKED QUESTIONS

We cover a 40 mile radius from Poole in Dorset.

Absolutely! Feel free to browse our website for examples of our completed projects we also have pictures we will bring with us to the site visit at the point of the quotation visit.

Yes, we carry comprehensive public liability and contractor's all-risks insurance. We can certainly provide you with copies of our certificates for your review. It's crucial to us that both our team and your property are fully protected.

Of course! We have a list of several recent clients who would be happy to speak with you about their experience working with us.

Our process starts with a thorough on-site visit to fully understand the scope of your project and your specific requirements. We will then provide you a quotation with a detailed list of what is included and/or excluded from the quotation.

Maintaining a clean and safe worksite is a top priority. We implement regular clean-up procedures, including removing debris and storing materials properly. Our team is trained on safety protocols, and we adhere to all relevant health and safety regulations. We'll also take measures to minimise disruption to your property.

Yes, I will be on-site regularly to oversee the progress of the work, ensure quality control, and address any questions or concerns that may arise. The frequency of my visits will depend on the stage of the project, but I will maintain a consistent presence.

Absolutely! We encourage your involvement. We can schedule regular progress meetings, either on-site or remotely, to discuss how things are going. You are also welcome to visit the site at mutually agreed-upon times, and we'll be happy to walk you through the progress.

If you wish to make changes, please let us know as soon as possible. We will then discuss the feasibility of the change, the potential impact on the timeline and cost, and provide you with a written change order for your review and approval before any work is carried out.

Once the work is substantially complete, we will conduct a thorough final inspection together. This allows us to ensure that everything meets your expectations and the agreed-upon specifications. We'll create a snag list of any minor items that need to be addressed, and we'll schedule to complete those promptly.

Upon completion, we will provide you with a comprehensive handover package. This will include copies of any relevant warranties (for our work and for materials), manufacturer manuals for installed fixtures and appliances, and any final inspection certificates.

We hope you won't encounter any issues, but if you do, please don't hesitate to contact us. We take our warranty seriously. Simply reach out, describe the issue, and we will promptly assess the situation and arrange for any necessary repairs or rectifications as covered by our warranty.